If you have any questions about Good Neighbor Healthcare Center and the services we offer, please call 713.529.3597 to speak with a staff member. Below are answers to our most frequently asked questions. We look forward to serving you!

Becoming a Patient

You must have an appointment to be seen at Good Neighbor.  Good Neighbor is open Monday through Friday, 8:00am - 5:00pm. The Family Medicine department has extended hours on Thursday evenings and Saturday mornings.  To make an appointment, please call 713.529.3597. 

Your income determines how much you will pay for services at Good Neighbor.  Therefore, we will ask you for proof of income upon your arrival.  Proof of income includes your photo I.D. as well as the latest check stubs from every working individual in your household.  Possible forms of I.D. for adults include: Texas Driver’s License; Texas Identification Card; Passport; Visa; U.S. Immigration Documents; Identification from another country.  Possible forms of I.D. for children include a Birth Certificate or Birth Fact Record.  To comply with federal regulations, we will ask for proof of income at the first visit and every year thereafter.

Good Neighbor accepts CHIP, Medicaid, Medicare, and certain types of private insurance. Please bring your card to each visit. If your primary care provider is not at Good Neighbor, please let the receptionist know upon your arrival.

Good Neighbor accepts cash, personal checks, Visa, and MasterCard.

If you are unable to keep your appointment, please call 24 hours before the appointment time to cancel. By doing so, you are helping us provide care for our other patients in a timely manner.

• • Appointment Guidelines

  • Please bring immunization records to every medical visit.
  • Bring all medications that you take to every medical visit.
  • There must be one adult present for every two children seen at the clinic.
  • If an adult other than a parent or legal guardian brings a child for care, a parental permission form must be completed before the visit.
  • A child must see a healthcare provider before he/she can receive an immunization.
  • Please call your pharmacy for medication refills. Your pharmacy will then contact your Good Neighbor provider.

• • Patient Rights

  • As a patient at Good Neighbor Healthcare Center (GNHC) your rights are:

    Decision Making:

    • To receive all medical information regarding your health, including other options and risks.
    • To help plan your care and make decisions about your care.
    • To choose or change your healthcare provider.
    • To give permission before we start any treatment. You may change your mind at any time.
    • To request a second opinion.

    Quality of Care

    • Care that respects your dignity and values.
    • Care that respects your dignity and values.
    • A safe care setting.
    • Care provided by skilled and well trained staff.
    • Interpreters and/or special equipment to assist language needs.

    Confidentiality and Privacy

    • Personal privacy.
    • Privacy of your medical and billing records.
    • To be able to review and copy your GNHC medical records and to request changes.

    Grievance Process

    • To voice a complaint about your care or staff members without fear of retaliation.
    • To receive a timely response with the results of your complaint.
    • To speak with a supervisor or administrator about your concerns.

    Non-Discrimination

    • GNHC is required by law to make its services available to all people in the community.
    • GNHC is not allowed to discriminate against a patient because of age, gender, disability, race, creed, color, national origin, sexual orientation, or the way the patient pays for services.

• • Patient Responsibilities

  • As a patient of Good Neighbor Healthcare Center, your responsibilities are:

    Sharing information

    • To provide true and complete medical information to staff members. Incorrect information purposely provided to GNHC staff may be grounds for termination of care.
    • To understand your plan of care, to ask questions, and to inform staff when you do not understand or when you do not think you can follow the plan of care.

    Respect and Consideration

    • To respect the needs, rights, and property of other patients, family members and staff. Disruptive, abusive, vulgar, or inappropriate behavior will not be tolerated.
    • To attend to your children at all times. If your child cannot be watched by an adult at all times, you will be asked to reschedule your appointment.

    Involvement

    • To participate in your care.
    • To keep all scheduled appointments. If you cannot keep your appointment, call at least 24 hours in advance. If you do not call to cancel your appointment, you will be considered a "no-show." Patients with 3 "no-shows" in a 12-month period will not be able to schedule a new appointment.

Locations

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